Service Alerts & Updates

Communications to keep you informed and update-to-date.




Ground Service From the Lower Mainland of British Columbia and Vancouver Island – Temporarily Suspended
November 29, 2021

Due to the heavy rainfall forecast and risk of flooding and debris flow causing road closures throughout British Columbia (BC), Ground Service from the Lower Mainland of BC and Vancouver Island to the rest of Canada is temporarily suspended, effective immediately.

Shipments originating from and destined to the Lower Mainland of BC and Vancouver Island as well as shipments originating from the rest of Canada destined to BC are still being accepted.

Please note that shipments destined to and originating from BC will continue to be delayed as a result of the ongoing weather and infrastructure issues throughout the province. Please continue to monitor your shipments online. You may also register to receive automated notification on your shipments status as they progress.

Thank you for your patience and thank you to the crews working diligently to restore service in British Columbia during this challenging time. Our thoughts and prayers continue to be with those impacted.

Please continue to monitor the service alerts and updates page on our website for any changes.

Service delays expected in BC due to heavy rainfall and flooding
November 16, 2021

Due to extreme weather conditions and road closures into and throughout British Columbia, service delays may be experienced. Where possible, updated delay scans will be applied. Please continue to track your shipment and sign up for status notifications under ICS Alert Me.

Service Guarantees
November 12, 2021

Service guarantees do not apply to shipments received between November 22, 2021 and January 7, 2022.



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